Windows 10 Rollback, Office Key Missing
March 15, 2016 Leave a comment
They had decided to roll it back because ‘some applications did not work properly’. Which was music to my eyes because I did not want to have to sit through a roll back.
However, when they had gone into Outlook, it was showing as Unlicensed, and prompting them to buy!
I used my favourite Office licensing tool, OSPP.vbs to check the status and found ‘No Product Keys Detected’.
OSPP is not just a volume license tool and works with OEM/Retail versions.
Of course I asked for their Office license key, and was told ‘you have that’. Indeed I did, but its always nice to have a little joke, I mean who expects clients to retain useful information like a license key?
I then tried to manually install the key we had recorded, and was told this was not a valid key.
I noticed Excel was also open, and this was prompting to enter a key, so I pasted the same key here. No dice.
I decided a repair of Office was in order, opting for a ‘Quick Repair’. After that I opened Excel, and was greeted with the familiar ‘Office activation wizard, which went through and activated successfully over the internet.