SBS 2011 Standard & iPhone

sbsstdI’ve noticed a lot of people are hitting my blog with search terms like SBS2011 iPhone or words to that effect. I got to thinking that maybe some people are not interested in the technical detail in my previous posts about iPhones or iPads, and maybe they just wanted to know how to add their Exchange email to their device.

If you want to know how to configure your iPhone with Office 365 look here.

If you are looking for information on the iPhone Configuration Utility, look here.

If you are looking for information on the iPhone and AutoDiscover, look here.

If you just want me to shut up and tell you what settings you need to make your iDevice work with your new Exchange Server, read on!

Add your email to your iPhone

First from the Home screen, go to Settings.

iPhone home screen and settings

Then go to Mail, Contacts, Calendars

iPhone settings mail contacts calendars

Choose Add an Account.

iPhone add an account

Choose Microsoft Exchange

Add Microsoft Exchange

You are then asked for 5 pieces of information.

    • Email
    • Domain
    • Username
    • Password
    • Description

 iPhone exchange account details


This is your email address


Your servers internal domain name. For example, ‘sbs.local’ could be your internal domain name. You can just enter ‘sbs’


This is the username you use when you logon to your computer in the office.


The password you use when you logon to your computer in the office.


This is just a memorable name so you can distinguish between multiple email accounts on your device.

Once you have filled out this information, click on Next. Notice the device now says ‘Verifying’

iPhone Exchange email verifying account

You may be presented with a warning message regarding ‘verification of the server identity’ Click on continue.

for more info on why this happens follow my link above regarding autodiscover.

iPhone Exchange Email Autodiscover

In most cases you will now see a new box appear, called Server.



This is the public name for your SBS Server.

iPhone Exchange Email Server Address

The default for SBS 2008 and SBS 2011 is ‘’

(where is your email domain)

Type this in and click next. Again the phone will show as Verifying.

iPhone Exchange Email Server Address

The next page will ask if you which items you want to sync to your phone.

Click on Save when you are happy with your selection.

iPhone Exchange Email choose items to sync

Your items will now start to sync to your phone.

iPhone Exchange Email Syncd

Default Behaviour

By default the iPhone will only sync the last 3 days of content, so don’t get freaked out if all of your email is ‘missing’.

You can change the behaviour in the settings of the account.

Under, Settings, Mail, Contact, Calendars, find your account by its description. Inside here you can change the sync behaviour.

iPhone Exchange Email Account Settings

About Robert Pearman
Robert Pearman is a UK based Small Business Server enthusiast. He has been working within the SMB IT Industry for what feels like forever. Robert likes Piña colada and taking walks in the rain, on occasion he also enjoys writing about Small Business Technology like Windows Server Essentials or more recently writing PowerShell Scripts. If you're in trouble, and you can find him, maybe you can ask him a question.

3 Responses to SBS 2011 Standard & iPhone

  1. Jerry says:

    Robert, excellent article, detailed pictures, etc..
    One question: What is the correct Email setup in SBS2011/Exchange to make email/contacts/calendar work seamlessly across the Server, Outlook desktop, and the iPhone?

    – I have an upcoming install of SBS2011 Standard..
    – Client uses as their email hosting..
    – The account they have does not allow them to change DNS settings..
    – Do they need to move their domain hosting to an account that allows changes to DNS, Pointers, etc..?

    Do you have a link to an simple Email setup in SBS2011..
    Thank again,

    • Hi Jerry.
      Not sure i understand your initial question.

      If all items are stored in a users mailbox, contacts, calendars, emails, are all available on any connected device. Outlook PC, iPhone, OWA etc.

      If you are unable to change DNS Settings, you can make use of the POP3 connector, however it is not a brilliant piece of software and you should look to move to a hosting provider who will allow you to edit DNS records. There are plenty out there, GoDaddy is one, Enom is another, even someone like ZoneEdit.

      If you can tell me what you would want from a document for ‘simple email setup’ perhaps i could put one together.


  2. Jerry says:

    Robert, Years ago, when walking thru the SBS2003 Internet Connection Wizard thing..
    – I set up their Static IP for the server NIC, typed in the domain name, etc..
    – Got confused on the SMTP questions, and ended up using the POP3 connector
    – I never felt that the email worked or was set up correctly to use SMTP?

    For example, they could never get their Exchange email to send/receive/sync on their Blackberry?
    – After lots of searching and banging my head, I ended up adding a second “forwarding” email to the users account in SBS (forward the Exchange, domain based email to
    – This allowed the client to see new “Exchange emails” on their phone, but they were unable to see their Replies/Sents back at the desktop.. (as well as no contacts/calendar syncing)
    – My suspicion is that I needed to make changes at to allow the email to go directly to Exchange, which the account did not allow?

    Anyway, with this new SBS2011 install, I want the email to work right this time.. or using recommended/best practices!

    Does this sound correct?
    – The company emails come directly to the Exchange server onsite..
    – They show up in the clients Outlook Inbox/Sentbox etc..
    – Their new iPhones work with that identical Exchange account and sync Email/Calendar/Contacts
    So no matter if they use Outlook, OWA, or iPhone, they see the same thing..
    That is the install steps that I’m needing to confirm.. Is there a simple doc on how to properly set up the Domain Hosting side of SBS2011 with GoDaddy?

    Thanks again,

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