Quick Fix : Office 2011 Outlook for Mac – Wrong name shown in Sent Items..
June 27, 2011 45 Comments
I had a customer email me to show me a very weird issue.
When a user of a mac replied to one of there messages, the email came through showing the display name as a previous user of that mac.
ie. Homer Simpson
Of course Mr Burns wanted this corrected.
The issue did not occur in Outlook for PC or using OWA / iPhone ActiveSync.
It was definatley an issue caused by the Mac.
I checked everywhere i could to find a setting – but couldnt find one within Outlook.
The only thing i could find referencing Homer Simpson was the reigstration info of Office.
So we followed this article – http://support.microsoft.com/kb/2394111
Unfortunatley this did not help, and actually left Excel a little unstable but that was easily fixed with a few restarts.
We then resolved to research the issue for a few days and come back to it.
A second conversation started up when i questioned if the same thing happend on a secondary account that Mr Burns had setup in Outlook.
Again i hit google, this time i turned up this page..
The very bottom comment solves the problem.
So thank you very much PSnell – i once again have a happy mac user. (And we all want to keep Mr Burns happy right?)
EDIT – 14/07/2011
It seems that after posting this, erm, post, that the office mac site has gone down. I don’t know if that is permanent or just a glitch, but having just posted a link to the solution was obvioulsy not my smartest move. Thanks to Adrian for pointing this out to me, i found the post in google’s cache, so i did a quick screen shot of the solution entry.